We’re here to help
For policies underwritten by Pacific International, find our contact details below
24hr Worldwide Emergency Assistance
If you need urgent help while travelling, try and call the Emergency Assistance team as soon as possible, and before you go to hospital if not critical.
Phone: +61 2 8256 1523 or +61 2 9234 3123
Reverse charge calls accepted.
SMS: +61 4 18 406 188
Email: [email protected]
Travel insurance customer enquiries
For general enquiries, reach out to our customer service team.
Phone: 1300 843 843
Phone: +61 2 8256 1537
Email: [email protected]
Travel insurance claims team
If you need help making a claim or would like to follow up on the status of a claim, reach out to our claims team.
Phone: 1300 843 843
Phone: +61 2 8263 0483
Email: [email protected]
Or, log in to your online account to fill out the claim form.